Authentic products.
Tracked orders.
Our word behind both.

All sales are final

No change-of-mind refunds, returns, exchanges, or cancellations after payment. This applies to individual cards, sealed products, mystery packs, bundles, and wholesale or bulk orders, whether opened or unopened. Please review the product description, condition, quantity, price, and shipping details before buying.

Not receiving a preferred card, changing your mind, or a later change in market value does not qualify for a return. Any product-specific contents, condition, or minimum-value guarantee stated at purchase still applies.

We stand behind authenticity

Our team brings 15+ years of experience in trading cards. We stand behind the authenticity of every product we sell, from a single card to a wholesale order. Products must match the description and agreed quantity in your order; a mystery product is governed by its stated contents and guarantees, not the example artwork alone.

Every shipment has tracking

We ship orders with carrier tracking and provide the tracking number when the order ships. Please enter a complete, accurate delivery address and contact us promptly if it needs correction. Tracking helps document shipment and delivery; it does not remove our responsibility to address an order that is incorrect, damaged, missing, or not authentic.

If something is wrong

Email info@mysteryhitsfactory.com with your order number and a description of the issue. For damage, an incorrect item, or an authenticity concern, include available photos and keep the packaging and products while we investigate. An unboxing video may help, but is not required to raise a valid claim.

We will review the order and available evidence and provide an appropriate remedy where required. Please contact us before sending anything back so we can provide instructions. Report issues promptly; this request does not shorten any legally required claim period.

Required remedies remain available

The final-sale policy does not exclude remedies required by applicable law for goods that are not delivered, are defective, damaged, counterfeit, or materially different from what was ordered, or for an unmet written product guarantee. If we cannot ship within the promised time, we will handle delay consent or cancellation and refunds as required by law. If we cancel an unfulfilled order, we refund the unfulfilled amount.

Wholesale and quantity orders

The same authenticity, tracking, and final-sale commitments apply to wholesale purchases and individual quantities. The accepted written quote or invoice should identify the products, quantities, condition, pricing, and any specific guarantees. Any additional agreed terms must be in writing and cannot remove mandatory legal rights.

Payment disputes

Please contact us first so we have an opportunity to resolve a problem promptly. We may respond to a payment dispute with relevant order details, the policy presented at purchase, purchase acknowledgment records where available, customer correspondence, and carrier tracking or delivery records.

Nothing in this policy requires you to waive a valid payment dispute or consumer protection right. Delivery tracking alone is not proof that the correct, authentic items were received. We address genuine problems and contest unsupported claims using accurate records.

Questions before buying?

Ask us at info@mysteryhitsfactory.com. We would rather answer your question before you place an order.

Private collectible purchases

Shipping options are confirmed with your private checkout quote.

Read the complete private purchase process.